Smith Emmerson > About Us > Core Values

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We have listened to the views of our clients and developed a set of core principles by which we provide services and make doing business with us a great experience. We call this our ‘Service Promise’.

Our Service Promise

We are committed to:

  • Offering a free initial consultation at your convenience
  • Taking the time to understand your individual business needs
  • Being accessible, ‘open for business’ and pro-active at all times
  • Delivering superior levels of service
  • Demonstrating urgency when dealing with your affairs
  • Completing your work within agreed time-scales
  • Acting in your best interests at all times
  • Keeping your information up-to-date and confidential at all times
  • Helping you to achieve your business potential
  • Providing you with free ad-hoc telephone and email advice
  • Providing tax planning advice that is guided by pre-emptive strategic planning
  • Anticipating problems and informing you before they occur
  • Charging the fixed fee that was agreed at the outset – no fee surprises!
  • Investing in our own training and development
  • Listening to your advice on how we could improve our services
  • Being polite, sensitive and respectful towards our clients, staff and other stakeholders
  • Offering you the opportunity to receive our free monthly newsletter containing tax and financial tips and advice
  • Offering you free up-to-date tax and business development guides
  • Acting in a socially responsible manner at all times

We are committed to a culture of continuous learning and improvement and welcome your views on any aspect of our business – positive or negative. Please get in touch and tell us how we’re doing!

If you are looking for a team of reliable, approachable, and forward thinking accountants who will do more than just respond to your needs but work alongside you to help you succeed you have come to the right place.

If you or your business are in need of the services of Business Focused Chartered Accountants based in the Nottingham area, then please feel free to contact us.

Get in touch today